What factors do you consider when choosing a drayage company?
There are many factors to consider when choosing and searching for a trustworthy drayage company online: years of experience, size of the company, and more importantly, overall excellent service. Although these are common factors when researching drayage companies on the web, other factors/questions to consider should also include: Other than drayage services, do they provide strategic solutions based on our supply chain needs? Do they have dedicated managers/experts who we can contact anytime during the process? Can they offer other services/solutions for our customized requirements if needed? Let’s take a more in-depth look into these factors.
Drayage solutions
You need a transportation and logistics company that offers solutions based on your specific needs. Services is one thing, but a dependable company will provide solutions based on your customized projects including handling heavyweight/oversized freight requirements within the overweight corridor, transloading freight to avoid equipment storage and/or demurrage charges, providing warehousing or cross-docking solutions to store and move freight to meet deadlines. Most companies discover that they need more than just drayage services, and a company who possesses assets and experts within the industry will give customers more peace of mind that their freight is being handled professionally in case other needs arise throughout the process.
Dedicated managers
You need an experienced manager to oversee your supply chain requirements- one contact person, one subject matter expert. Many companies will have a multitude of personnel managing your requirements; sometimes, you are “on hold” waiting to discover where your shipments are, how they are being handled, etc. When you work with one dependable drayage company, you should have a centralized contact who is communicating with you throughout the entire process, whether it be via phone or email. These managers should be able to strategize and provide solutions to their customers based on their unique projects. After all, this is your precious freight; answers should be available to the customer whenever possible!
Enterprise services
You need a drayage company that also offers a variety of services to help achieve your business goals. After communicating with a drayage manager, you might discover that you also need local LTL delivery services, warehouse storage for your organic goods, or ocean freight forwarding services- wouldn’t it be easier to work with one company that can provide ALL of these services and solutions quickly and professionally? This strategy saves time and money while eliminating numerous calls and emails to other companies requesting information about their services. Having one dedicated manager, one company, and one solution is the key to optimizing your entire supply chain.