Seamless Scalability: How Dependable Empowers a Global Sporting Goods Leader to Dominate the U.S. eCommerce Market

A Customer Success Story

Client Background and Relationship

Client Profile: A global sporting goods company with 1700 stores worldwide, striving to establish a stronger presence in the US market. This company faced significant challenges during the pandemic, with initial attempts to expand into the US market through a few retail stores and warehousing solutions that did not succeed. Post-pandemic, the company needed a reliable third-party logistics (3PL) provider to manage their ecommerce operations, catering to both their B2B and direct-to-consumer needs.

Partnership Duration: The partnership commenced in early July 2024.

Client Needs and Challenges:

• Transitioning from their old warehouse to a new facility.
• Ensuring smooth, efficient management of ecommerce orders.
• Scalability to handle significant sales increases during peak times, such as Black Friday.
• Maintaining stability and meeting strict Key Performance Indicators (KPIs) for order processing and reporting.

Solutions Provided

Smooth Transition: We facilitated a seamless transition from the client’s old warehouse to our facility. This process, often complex and prone to complications, was executed with ease due to our expertise and careful planning. Our transportation assets were utilized to relocate their products efficiently.

Leveraging Their WMS: To ensure continuity and meet the client’s operational standards, we integrated and worked with their existing Warehousing Management System (WMS). This allowed for minimal disruption and maintained the integrity of their logistics processes.

Flexibility and Agility: Our ability to be flexible and agile was a key factor in the client’s decision to partner with us. We demonstrated our capability to scale operations in response to their business growth, a critical requirement for their ecommerce needs.

Operational Stability: During and post transition, our team has maintained complete stability across all orders and is consistently achieving the customer’s KPIs.

Tailored Solutions

Solution Design: Given only 30 days to reengineer our warehouse to meet their requirements, we successfully reconfigured a portion of the warehouse to support the customer’s small parcel in/out operation. This involved doubling our picking locations, facilitating faster order processing and fulfillment.

Integration: To ensure a smooth transition and effective operations, we hired key staff from their warehouse to join the Dependable family. This strategic move leveraged their existing knowledge while integrating it with our operational expertise. Cross-training initiatives further maximized the collective knowledge and efficiency of our combined teams.

Compliance: Our facility underwent a rigorous initial analysis, including a comprehensive 212-point safety assessment, achieving a 92% score—the highest amongst the facilities they evaluated. This reassured the client of our commitment to maintaining high standards.

Outcome

The client has experienced a stable and efficient transition to our warehousing services. Our ability to scale operations and meet their ecommerce demands has been a decisive factor in the success of this partnership. With our support, they are well-positioned to grow their US market presence and handle significant sales surges during peak demand times.

This case study exemplifies our expertise in providing tailored, flexible, and high-standard logistics solutions to meet the specific needs of a global sporting goods company.