At Dependable Supply Chain Services’ Warehousing & Distribution division, we’ve always believed that the best growth strategies are born from listening to our customers. That’s exactly what led us to Indianapolis, where we’ve just opened a brand-new, 457,000-square-foot distribution and fulfillment facility that’s already transforming how we serve high-volume eCommerce operations across the heartland. 

This new addition is a testament to our agile approach to expansion: we go where our customers need us. 

Built for the Customer Who Inspired It 

Our Indiana facility launched in partnership with a specific customer whose growth required a dedicated, high-capacity solution in the Midwest. This collaboration perfectly captures what we’re all about at Dependable: building strategic partnerships that evolve with our clients’ needs. 

Here’s what that looks like in numbers: 

• 457,000 square feet of modern warehouse space 
• 26,000 pallet positions for maximum storage flexibility 
• 80 dock doors to handle serious volume 
• Capacity for 80–100 team members selected specifically for high-volume expertise 

The operational design sets this facility apart. We’ve created a semi-automated operation that seamlessly handles both direct-to-consumer fulfillment (70% of operations) and retail distribution (30% of operations). Whether our customers need pick-to-order precision, batch picking efficiency, or complex kitting capabilities, this facility delivers. 

Choosing Indianapolis 

Indianapolis is the perfect example of why location matters in distribution. With this new facility, we’re positioned at the center of it all, with proximity to major interstates, intermodal hubs, and a nearby FedEx hub that enhances both parcel and LTL distribution options. 

For our customers, this translates to something invaluable: optimal speed to market. When you’re serving customers across the country, this central U.S. location means faster delivery times and broader market reach without the premium costs of port-centric facilities. 

The new facility serves inland fulfillment at scale, making it ideal for brands that have outgrown regional solutions but need the flexibility to adapt quickly as their business evolves. Unlike smaller regional providers, Dependable offers the multi-location consistency and service standards that growing brands require. 

On Track with Our 5-Year Vision 

The Indiana facility represents a major milestone in our strategic growth plan. We’re currently in Year 3 of a 5-year expansion strategy, and our warehousing footprint is now nearing 5 million square feet, almost double what it was when we started this journey. 

Our expansion criteria remain focused on three key factors: 

• Customer-driven decisions: We move where our customers need us 
• Strategic location value: Proximity to ports, intermodal options, and major markets 
• Agility: We can move in weeks rather than months when opportunities arise 

But here’s what makes our approach different: we maintain about 20% excess capacity across our network. While unusual in our industry, this crucial buffer allows us to absorb market shifts, accommodate customer growth spurts, and maintain service levels even during peak seasons when space becomes a high-value commodity. 

Convenience and Speed for Growing eCommerce Brands 

If you’re managing high-volume eCommerce operations, you know the challenges. Growth opportunities including seasonal spikes, geographic expansion, and retail channel diversification often come with logistics headaches that can make or break your customer experience. 

Our Indiana facility, combined with our growing national network and comprehensive end-to-end 3PL solutions, addresses these challenges head-on:

• Scalability: Our infrastructure and excess capacity mean you won’t outgrow our capabilities. 
• Reduced transit times: The central location means faster delivery to more customers, which translates to better customer satisfaction and potentially lower shipping costs. 
• Flexible operations: From individual order fulfillment to complex retail distribution programs, we adapt our processes to match your specific requirements. 
• Consistent service standards: Unlike working with multiple regional providers, our network delivers the same service quality and operational standards across all locations. 

Building Partnerships, Not Just Processing Orders 

Our partnership with the major home goods customer that inspired this facility spans North America and demonstrates our ability to support large-scale, multinational accounts. But the real story is the collaborative approach that made it possible. 

Instead of focusing solely on what this customer needs today, we asked where they wanted to be in three years, what challenges kept them up at night, and how their supply chain could become a competitive advantage instead of a cost center. 

The result is a facility that both meets their current high-volume requirements and also provides the flexibility to evolve as their business grows and changes. This expansion has become a case study for how Dependable can launch large-volume, customer-specific operations that deliver measurable business impact. 

The Team That Makes It Happen 

Behind every successful distribution operation is a team that understands the urgency and precision that eCommerce demands. Our Indiana team, which we are currently growing to 100 professionals, has been selected specifically for their high-volume expertise and commitment to maintaining the service standards that define the Dependable experience. 

We invest heavily in leadership engagement, shared best practices, and ongoing training because we know that consistency across our network is rooted in people who understand that when a customer’s business depends on our performance, there’s no room for “good enough.” 

Where Customer Needs Lead, We Follow 

As we continue expanding into port-adjacent and high-growth inland markets, we have future growth targeted in key areas like the East Coast, Houston, Chicago, and Savannah. Every expansion decision will focus on the same principle that led us to Indiana: customer-driven growth. 

We’re building infrastructure that allows for speed, scalability, and reliability because that’s what our customers need to compete and win in their markets. When you’re ready to take your distribution strategy to the next level, chances are we’ll already be there, planning our next facility in exactly the market where you need us most. Find a location or contact us today.