Customer Service Philosophy

Our Customer Service Philosophy

We can summarize our customer service philosophy in a single word: Personalized.  

We train our customer service advocates to take ownership of their accounts and nurture relationships.  We measure customer satisfaction based on benchmarks and feedback culled directly from each customer, helping us monitor and measure an account’s overall heath.  While our company-wide mission is “to continue to earn a reputation for integrity, service and diversity that is unmatched in our industry, also known as The Dependable Difference,” the guiding principles of the LTL customer service department go even further to make sure we meet or exceed customer expectations:

  • Plan and implement service requirements and communication protocol
  • Proactively manage and communicate any exceptions, and recommend solutions
  • Act as our customer's internal advocates
  • Suggest and enact improvements and streamline the customer experience
  • Own, manage, and nurture account relationships
  • Meet or exceed expectations
  • Maintain competitive advantage through superior customer service as measured by customer retention, customer satisfaction, and overall account health
  • Deliver promised service
  • Actively promote, follow, and improve these core values


Contact The Dependable Companies today to see how we can meet your freight shipping needs.